PLEASE READ THE FOLLOWING TERMS & CONDITIONS CAREFULLY

INTRODUCTION

We strongly encourage you to review the Booking Terms & Conditions meticulously prior to confirming your booking with us. Completing your booking via our website signifies your acceptance of these Terms & Conditions.

Sun Soul Escapes reserves the right to alter these Terms & Conditions at any time, and by continuing to use our website and services, you agree to be bound by such changes. Should you disagree with any of the stipulated terms at any point, please discontinue using our services and website immediately.

COMPANY DETAILS

32 Kinburn Street, London, SE16 6DW, United Kingdom

PRIVACY POLICY

Sun Soul Escapes is committed to protecting your privacy and any personal data we gather will be handled as set out in our Privacy Policy. By booking with us, you consent to the use of your information for necessary booking procedures, which may involve third-party services such as tour operators or travel agents.

We may update our Privacy Policy periodically, so we recommend checking our website regularly for any changes.

COMPANY’S TRIP SERVICES

Sun Soul Escapes' provision of Trip services is confined to the acceptance of Bookings and the processing of Trip Payments when a Traveller uses our Website or any other affiliated program. For clarity, travellers acknowledge and agree that Sun Soul Escapes' sole responsibility and liability in connection with booking and trip services is limited to handling the trip payments to third parties in line with the specific booking terms & conditions.

BOOKING & PAYMENTS

Upon booking, a payment of €500 of the trip cost is required (unless stated otherwise). The remaining balance will be paid at your discretion, with final payment being due before January 9th 2025. Failure to complete the payment may lead to a booking cancellation by Sun Soul Escapes, managed according to our Cancellation Policy.

PERSONAL DETAILS

Important personal information will be required to confirm your booking. We will notify you of the necessary details, but failure to provide them within the requested timeframe may result in additional charges or a non-refundable cancellation of your booking.

CANCELLATION BY THE TRAVELLER

Cancellation fees may apply upon booking cancellation.

A full refund is provided if a trip is cancelled 45+ days before the start date.

For cancellations within 45 days of the start date, no refunds, including deposit will be provided. This includes no-shows, early departures from the trip, excursions or activities and cancellations. Although, if you do cancel within 45 days before the trip starts, you can choose to transfer payments to an alternative Sun Soul Escapes trip.

No refunds will be provided for no-shows or early departures from a trip, excursions or activities.

We are not liable for unfavourable exchange rate fluctuations affecting refunds.

Claims for non-attendance, including due to a positive Covid-19 test or regional restrictions, should be directed to your travel insurance provider.

CANCELLATION BY SUN SOUL ESCAPES

We may cancel a trip for any reason up to 45 days before its commencement. The trip is subject to 6+ participants joining by January 9th 2025.

Should we cancel your booking, you have the option to receive a full refund or transfer payments to another trip.

CANCELLATION DUE TO A FORCE MAJEURE EVENT

Sun Soul Escapes is not liable for circumstances beyond our reasonable control, known as ‘Force Majeure Events,’ which could impede trip commencement or continuation.

In such cancellation scenarios, neither party has any claims against the other, and we are not responsible for incidental expenses incurred as a result of the booking.

CANCELLATION BY AN OPERATOR

Should a trip operator cancel a trip, you will receive a full refund for the booking. However, Sun Soul Escapes is not liable for any additional costs incurred.

CHANGE OF ITINERARY

We may occasionally modify advertised itineraries, with changes communicated via email or face-to-face during the trip.

Post-departure, changes may also occur due to circumstances beyond control, for which we are not responsible for incidental costs.

AUTHORITY ON TRIP

Participants failing to comply with trip leaders or affecting the group’s well-being may be asked to leave without a refund and potentially barred from future trips.

As this is a shared group experience, it is required that all guests respect the time of other participants. Failing to join at the given time of the itinerary schedule for any reason, including illness, may lead to missing booked and pre-paid activities and full-day excursions for which Sun Soul Escapes takes no responsibility. No refunds will be issued in these circumstances.

ACCEPTANCE OF RISK

By booking, you acknowledge the adventurous nature of our trips and the associated risks, and you agree that it is your responsibility to ensure your own safety and fitness for participation.

ATTORNEY FEES

In the event of litigation regarding this Agreement, the prevailing party is entitled to recover reasonable attorney fees as determined by the court.

PROHIBITION OF CLASS OR REPRESENTATIVE ACTION

Claims must be brought individually and not as part of any class or representative action.

CHANGES TO THIS AGREEMENT

Sun Soul Escapes may, at our discretion, modify any provisions of this Agreement, including our Privacy Policy, at any time, with updates posted on our website.

TRAVEL INSURANCE

All travellers must have comprehensive travel insurance covering various eventualities, including Covid-19 related issues, with a recommended coverage of up to US$200,000.

AGE LIMITATIONS

A minimum age of 18 years is required for our trips.

HEALTH & FITNESS

You are responsible for your medical fitness for trip activities and should consult healthcare providers regarding your participation.

JURISDICTION & APPLICABLE LAW

Any disputes will be governed by UK law, with exclusive jurisdiction of the UK courts.

BY PAYING A DEPOSIT, THUS BOOKING WITH SUN SOUL ESCAPES, YOU AGREE TO THESE TERMS & CONDITIONS.